Privacy Policy

Introduction

At VEJA, we respect and protect the privacy of every user ("you") who visits our website, makes a purchase, or engages with our services. This Privacy Policy outlines how we collect, use, store, protect, and disclose your personal data in compliance with global data protection principles. By using www.veja-storeshop.com, you acknowledge and consent to the practices described in this policy.

1. Information We Collect

We collect personal data only when necessary to provide and improve our services, following the principles of legality, necessity, and transparency. The information we gather includes:
  • Identity & Contact Information: Name, email address, phone number, shipping address, and billing details provided during account registration, checkout, or communication with our team.
  • Transaction Information: Order history, purchase details, payment method (excluding full payment card numbers, which are processed by secure third-party payment providers), and refund records.
  • Device & Usage Data: IP address, browser type, operating system, access times, pages visited, and interaction patterns with our website (collected automatically through cookies and similar technologies).
  • Voluntary Information: Feedback, survey responses, or other information you choose to share with us.
We do not collect sensitive personal data (such as racial origin, health status, or religious beliefs) unless you voluntarily provide it with explicit consent.

2. How We Use Your Information

Your personal data is used solely for legitimate purposes that align with our services and your interests:
  • Process and fulfill your orders, including shipping, delivery tracking, and after-sales support.
  • Communicate with you about your orders, returns, refunds, or inquiries via email, phone, or other contact methods you provide.
  • Improve our website, products, and services by analyzing usage patterns and user feedback.
  • Send you updates about new products, promotions, or sustainability initiatives (you can opt out of marketing communications at any time).
  • Ensure the security of our website and prevent fraudulent activities, unauthorized access, or misuse of services.
  • Comply with legal obligations and resolve disputes or claims.
We will never use your personal data for purposes unrelated to our services without obtaining your prior explicit consent.

3. Data Protection & Security

Protecting your personal data is a top priority. We implement comprehensive technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of your information:
  • Secure data storage with encryption technology and access controls limited to authorized personnel only.
  • Regular security audits and updates to our website, systems, and data processing procedures.
  • Collaboration with trusted service providers who adhere to the same high data protection standards as VEJA.
  • Strict protocols for handling data breaches, including prompt notification to relevant authorities and affected users if required by law.
We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by law. Once no longer needed, we securely delete or anonymize your data.

4. Third-Party Disclosure & Data Sharing

We do not sell, rent, or share your personal data with third parties for their own marketing purposes without your consent. We may share your information with trusted third parties only to provide our services:
  • Payment Processors: Securely process payments (they do not store, use, or disclose your payment details beyond what is necessary to complete transactions).
  • Logistics & Shipping Partners: Deliver your orders and provide tracking information (they are prohibited from using your data for any other purpose).
  • Service Providers: IT support, analytics tools, or customer service platforms that assist in operating our business (bound by confidentiality agreements).
  • Legal Compliance: Disclose data if required by law, court order, or regulatory authority to protect our legal rights, safety, or the rights of others.

5. Cross-Border Data Transfers

As a global brand offering worldwide shipping, your personal data may be transferred to and processed in countries outside your place of residence (including the USA, where our operations are based). We ensure all cross-border data transfers comply with global data protection requirements by:
  • Using secure data transmission channels and encryption.
  • Partnering with third parties that maintain valid data protection certifications.
  • Obtaining your explicit consent for cross-border transfers when required by applicable law.
We ensure that the level of protection for your data remains consistent regardless of where it is processed.

6. Your Rights Regarding Personal Data

You have the following rights regarding your personal data, which you can exercise by contacting our team at service@veja-storeshop.com:
  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate or incomplete information.
  • Erasure: Request the deletion of your data if it is no longer needed or if you withdraw consent.
  • Restriction: Request that we restrict processing your data under certain circumstances.
  • Data Portability: Receive your data in a structured, machine-readable format for transfer to another service provider.
  • Withdrawal of Consent: 撤回 previously given consent for data processing (without affecting the legality of processing based on consent before withdrawal).
We will respond to your requests within a reasonable timeframe and in compliance with applicable data protection laws.

7. Cookies & Similar Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze usage patterns. Cookies are small text files stored on your device:
  • Necessary Cookies: Essential for the operation of our website (e.g., enabling checkout or account access) – these cannot be disabled.
  • Analytics Cookies: Help us understand how you use our website to improve performance (you can opt out via your browser settings).
  • Marketing Cookies: Used to deliver personalized promotions (you can opt out through our cookie preference center or browser settings).
You can manage or disable cookies through your browser settings, but note that disabling certain cookies may affect the functionality of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us: