Refund Policy

VEJA Refund Policy

At VEJA, we want you to shop with confidence. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for purchases made through www.veja-storeshop.com, complementing our return policy and ensuring a transparent, hassle-free process.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:
  • The item(s) must be returned within 60 days of delivery, in unused, unworn, and unwashed condition.
  • All original packaging, tags, and accessories must be intact and included with the returned item(s).
  • The return must comply with our Return Policy (e.g., non-defective items must meet the above condition; defective items require timely notification).
  • Custom or personalized products are only eligible for refunds if they are defective or damaged upon delivery.
Refunds are not available for:
  • Items returned after the 60-day window.
  • Items that have been used, worn, washed, or altered.
  • Items returned without original packaging, tags, or accessories.
  • Shipping costs (unless the return is due to a defective product, our error in shipping, or incorrect item delivery).

2. Refund Process

Follow these steps to request a refund:
  1. Initiate a Return: Contact our customer service team at service@veja-storeshop.com with your order number, full name, and reason for the refund. We will provide you with return instructions and a return authorization (if required).
  1. Ship the Item(s) Back: Package the eligible item(s) securely and ship them to the address provided by our team. You are responsible for return shipping costs unless the refund is due to a defective product or our error.
  1. Return Inspection: Once we receive your returned item(s), our team will inspect them to verify they meet the refund eligibility criteria.
  1. Refund Approval & Processing: If approved, we will process your refund within 5–10 business days of confirming the return meets our requirements.
  1. Refund Notification: You will receive an email confirmation once your refund has been issued.

3. Refund Method

Refunds will be credited to your original payment method used at the time of purchase. The timing for the refund to appear in your account depends on your payment provider’s processing times (typically 3–7 business days for credit/debit cards, longer for some payment methods).
We do not offer cash refunds, store credits, or exchanges unless explicitly agreed upon (e.g., in cases of defective products where a replacement is unavailable).

4. Special Cases

  • Defective or Damaged Items: If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with photos of the issue and your order number. We will cover return shipping costs and process a full refund or arrange a replacement at your discretion.
  • Order Cancellations: If you cancel an order before it has shipped, we will issue a full refund within 5–10 business days of processing the cancellation. Once an order has shipped, you must follow the return and refund process outlined above.
  • Failed Deliveries: If a package is returned to us due to an incorrect shipping address provided by you, or if you refuse delivery, you may be eligible for a refund (minus any return shipping costs incurred by us) if the item(s) are still in eligible condition.

5. Contact Us for Refund Inquiries

If you have questions about the status of your refund, eligibility, or the refund process, please reach out to our customer service team:
We strive to process all refunds fairly and efficiently. Thank you for choosing VEJA—we appreciate your support of sustainable fashion.