Terms Of Purchase

Introduction

These Terms of Purchase ("Terms") govern all transactions between you ("Customer") and VEJA (referred to as "we," "us," or "our") through the website www.veja-storeshop.com. By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the website. We reserve the right to update these Terms from time to time; your continued use of our services following any changes constitutes acceptance of the revised Terms.

1. Eligibility to Purchase

To place an order with VEJA, you must:
  • Be at least 18 years of age (or have the consent of a parent or legal guardian if under 18).
  • Provide accurate, complete, and current information during the registration and checkout process.
  • Have a valid payment method accepted by our website (all transactions are processed in USD).
  • Be authorized to use the payment method provided (e.g., own the credit/debit card or have permission from the cardholder).
We reserve the right to refuse or cancel any order if we suspect ineligibility, fraudulent activity, or non-compliance with these Terms.

2. Order Placement & Confirmation

2.1 Order Submission

When you place an order through our website, you are making a binding offer to purchase the selected products. All product descriptions, prices, and availability are subject to change without notice, but we will confirm details at the time of order processing.

2.2 Order Confirmation

Upon submitting your order, you will receive an automated email acknowledging receipt of your order (the "Order Acknowledgment"). This email does not constitute acceptance of your order. We will send a second email ("Order Confirmation") once we have verified your payment, confirmed product availability, and processed your order for shipping. The contract between you and VEJA is only formed when we send the Order Confirmation.

2.3 Order Modifications or Cancellations

If you wish to modify or cancel your order, please contact us immediately at service@veja-storeshop.com. We can only accommodate changes or cancellations if your order has not yet been shipped. Once shipping has been initiated, we cannot modify or cancel the order, and you will need to follow our return policy (outlined in Section 5) if you no longer want the products.

3. Pricing & Payment

3.1 Pricing

All product prices are displayed in USD and include applicable taxes (where required by law). We strive to ensure pricing accuracy on our website, but in the event of a pricing error, we reserve the right to:
  • Cancel the order and refund any payment received, or
  • Contact you to confirm whether you wish to proceed with the order at the correct price.

3.2 Payment Terms

Payment must be completed in full at the time of order placement. We accept major credit/debit cards and other secure payment methods as indicated on our website. All payments are processed by trusted third-party payment processors (in compliance with our Privacy Policy), and we do not store full payment card details.

3.3 Payment Security

We use industry-standard encryption technology to protect your payment information during transmission. However, you acknowledge that no online payment system is 100% secure, and we shall not be liable for unauthorized access to or use of your payment details, provided we have taken reasonable security measures.

4. Shipping & Delivery

4.1 Shipping Terms

  • Free Worldwide Shipping: We offer complimentary shipping on all orders, with no minimum purchase requirement.
  • Processing Time: Orders are processed and shipped within 1–3 business days of receiving the Order Confirmation.
  • Delivery Time: Standard delivery takes 6–12 days from the date of shipping, regardless of your location. Delivery times are estimates and may be affected by customs delays, carrier issues, or other factors beyond our control.
  • Shipping Confirmation: Once your order ships, we will send an email with tracking information to allow you to monitor your package.

4.2 Risk of Loss

Risk of loss or damage to the products passes to you upon delivery of the package to the shipping address provided. We are not responsible for lost, stolen, or damaged packages after delivery. If you suspect a delivery issue, please contact our customer service team at service@veja-storeshop.com with your order number and tracking details.

4.3 International Shipping

For international orders, you may be responsible for customs duties, taxes, or other fees imposed by your country’s authorities. These fees are not included in the product price or shipping cost, and we have no control over them. You agree to comply with all import regulations of your destination country and bear any additional costs associated with customs clearance.

5. Returns & Refunds

5.1 Return Policy

We offer a 60-day return period for all unused, unworn, and unwashed products in their original packaging (with tags intact). Custom or personalized products are not eligible for return unless they are defective.

5.2 Return Process

To initiate a return:
  1. Contact our customer service team at service@veja-storeshop.com with your order number and reason for return.
  1. We will provide you with return instructions and a return authorization (if required).
  1. Ship the product back to the address provided by our team, ensuring it is properly packaged to prevent damage.
  1. You are responsible for the cost of return shipping, unless the product is defective or we made an error in your order.

5.3 Refund Process

  • Once we receive and inspect the returned product (to confirm it meets the return criteria), we will process your refund within 5–10 business days.
  • Refunds will be credited to your original payment method, and you will receive a refund confirmation email once processed.
  • Shipping costs (if any, though we offer free shipping) are non-refundable unless the return is due to a defective product or our error.

6. Product Information & Availability

6.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our products (including materials, sizes, colors, and dimensions) on our website. However, we do not guarantee that product images or descriptions are 100% accurate, as colors may vary due to screen settings, and slight variations in materials may occur due to the artisanal nature of our sustainable production.

6.2 Product Availability

Products are subject to availability. If a product you ordered is out of stock after the Order Confirmation (due to unforeseen circumstances), we will notify you immediately and offer a refund or the option to wait for restocking (if applicable). We reserve the right to limit the quantity of products per order.

6.3 Defective Products

If you receive a defective product, please contact us within 7 days of delivery with photos of the defect and your order number. We will arrange for a replacement, repair, or full refund (including return shipping costs) at our discretion.

7. Intellectual Property

All content on www.veja-storeshop.com (including product images, logos, text, designs, and brand names) is the intellectual property of VEJA or our licensors. You may not reproduce, distribute, modify, or use any of this content without our prior written permission.

8. Limitation of Liability

VEJA shall not be liable for any indirect, incidental, consequential, or special damages (including loss of profits, data, or use) arising from or related to your purchase or use of our products or services, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from these Terms or a transaction shall not exceed the total amount paid for the affected order.
This limitation of liability does not apply to damages caused by our intentional misconduct, gross negligence, or failure to comply with legal obligations, or to damages for personal injury or property damage resulting from our negligence.

9. Termination

We may terminate these Terms or suspend your access to our website at any time if you violate these Terms, engage in fraudulent activity, or for any other legitimate reason. Upon termination, any outstanding orders will be processed in accordance with these Terms, and you will remain liable for any amounts owed.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of Georgia, USA, without regard to its conflict of law principles. Any disputes arising from or related to these Terms or your purchase shall be resolved through amicable negotiation first; if negotiation fails, the dispute shall be submitted to the competent courts of Georgia, USA.

11. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Purchase, please contact our customer service team: