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VEJA Shipping Policy At VEJA, we aim to deliver your sustainable sneakers efficiently and seamlessly, no matter where you are in the world. This Shipping Policy outlines all details related to order processing, delivery timelines, shipping costs, and related services for purchases made through www.veja-storeshop.com. 1. Shipping Coverage We offer worldwide shipping to all countries and regions. Whether you’re located in the USA, Europe, Asia, or elsewhere, we’ll deliver your order to the shipping address provided during checkout. Please ensure your shipping address is accurate and complete (including postal codes, apartment numbers, and contact details) to avoid delivery delays or issues. 2. Order Processing Time Orders are processed and prepared for shipping within 1–3 business days of receiving your order confirmation (sent after successful payment verification). Processing time may be slightly extended during peak seasons (e.g., holidays, sales events) or due to unforeseen circumstances, but we will notify you of any significant delays via email. We do not process or ship orders on weekends or major public holidays. 3. Delivery Timeframes Once your order is shipped, standard delivery takes 6–12 days from the date of shipment, regardless of your destination. This timeframe includes: Transit time with our trusted shipping partners (international couriers and local postal services). Customs clearance for international orders (processing times may vary by country and are beyond our control). Please note: Delivery times are estimates only. We are not liable for delays caused by customs hold-ups, carrier errors, weather conditions, or other factors outside our reasonable control. If your order has not arrived within 15 days of the shipping date, please contact our customer service team for assistance. 4. Shipping Costs Free Worldwide Shipping: We offer complimentary shipping on all orders, with no minimum purchase requirement. There are no hidden fees for standard delivery—shipping costs are fully covered by VEJA. Expedited Shipping: Currently, we do not offer expedited or express shipping options. All orders are shipped via standard delivery with tracking. 5. Shipping Confirmation & Tracking Once your order is shipped, you will receive a shipping confirmation email with a unique tracking number and a link to monitor your package’s journey. You can also track your order by visiting our website and accessing the "Order Tracking" page (available via your account or the homepage), then entering your order number and email address. Tracking information may take 24–48 hours to update after shipment, as it requires activation by the shipping carrier. 6. Shipping Responsibilities Risk of Loss: Risk of damage to or loss of the products passes to you upon delivery of the package to the specified shipping address. We are not responsible for lost, stolen, or damaged packages after delivery confirmation by the carrier. Customs & Duties: For international orders, you may be responsible for customs duties, taxes, or import fees imposed by your country’s customs authorities. These fees are not included in the product price or shipping cost, as they vary by country and are determined by local regulations. We have no control over these additional charges, and they must be paid directly to the customs office or delivery carrier upon receipt of your package. Please check your country’s import policies before placing an order to understand potential fees. Refusal to pay customs fees may result in the package being returned to us, and you may be liable for return shipping costs. 7. Delivery Issues If you encounter any problems with your delivery, please contact us immediately at service@veja-storeshop.com with the following information: Your order number Tracking number Detailed description of the issue (e.g., package not received, incorrect address, damaged package) Photos of the package (if damaged) or delivery notification (if applicable) We will work with our shipping partners to resolve the issue as quickly as possible. For lost packages, we may require a waiting period (typically 15–20 days from shipping) to allow the carrier to conduct an investigation before issuing a replacement or refund. 8. Contact Us for Shipping Inquiries If you have questions about order processing, delivery status, tracking, or shipping-related issues, please reach out to our customer service team: Email: service@veja-storeshop.com Website: www.veja-storeshop.com We strive to make your shipping experience as smooth as your shopping experience. Thank you for choosing VEJA and supporting sustainable fashion worldwide.